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2.6

I have ordered EO/FO from this company before in the years past, and I and my customers have been very pleased with them. However, when I re-ordered the same fragrance what I received was nothing like the previous batches.

It is nothing usable at all, in fact it has a very strong chemical odor much like gasoline. I called the company to inform them, and hopefully receive a replacement, but no. They will look into it and get back to me. So I can just wait til they are done looking into it, and tell my customers that we just have to wait for their response.

This is not OK!

I won't buy anymore products from Crafters Choice or their retail company, Wholesale Supplies Plus again. Very poor customer service for a long time customer.

Reason of review: Poor customer service.

Monetary Loss: $10.

Preferred solution: Deliver product or service ordered.

Crafters Choice Pros: Old product formulation.

Crafters Choice Cons: Way customer service handled this complaint.

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I've had the same problems for at least 40% of FOs from CC. also, the Cool Cucumber FO turned 2 products rancid (or smelled like it).

1 was a body lotion and the other a hair conditoner. I had to throw 100 bottles of lotions and 12 - 32 oz conditioners away.

It was the FO as I reviewed my formulas and found the only thing that can cause is the Cool Cucumber. many other issues as well with FOs

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